👤 About Me
I can confidently describe myself as a dedicated Support Engineer Specialist and a true team player,
with over 5 years of IT experience in the Big Pharma industry and the last 2 years in the automotive
sector. I have a Master of Science in Computer Science and I’m an open-minded person who easily connects
with others,
enjoys meeting new people, and values teamwork. In today’s world shaped by AI and automation,
I truly believe that strong soft skills are just as essential as technical expertise.
Feel free to reach out! I’m always open to new challenges and conversations!
🛠️ Skills
- AWS
- SQL
- Linux
- Prometheus, Grafana, Kibana
- Kubernetes, ArgoCD
- CI/CD, GitHub Actions
- Java
- Atlassian stack, ServiceNow
- ITIL certified
💼 Experience
- Service Engineer - ConSol Software GmbH (2024-Present)
- 3rd Line Support Specialist - Billennium S.A. (2020-2024)
- 2rd Line Support Specialist - Billennium S.A. (2018-2020)
• Resolving critical system outages efficiently by following established
incident response processes.
• Monitoring and analyzing application logs to ensure system stability and
performance.
• Deploying infrastructure and services changes.
• Keeping documentation accurate and up to date.
• Collaborating with L3 and Vendors to resolve application issues.
• Participating in weekly on-call rotations to provide 24/7 support.
• Bug fixing, creating new backend and frontend features in web app
applications
• Preparing application packages for deployments, certificate configuration
• Monitoring application logs and reviewing errors
• The creation of SQL scripts and views for business
• Creating technical documentation, functional specification, and keeping
Confluence up to date
• Provide support for problems and incident management for international end
users
• Working and communicating with business owners and 3rd Line Support
Team members during the problem management life-cycle
• categorizing and prioritizing problems during the application management
life cycle
• Monitoring the application’s functioning
• Identification of workarounds and resolutions for problems
• Creating and documenting problem resolutions and workaround
• Granting permissions and analyzing data
✉️ Contact
