👤 About me
I can confidently describe myself as a dedicated Support Engineer Specialist and a true team player, with over 5 years of IT experience in the Big Pharma industry and the last 2 years in the automotive sector. I have a Master of Science in Computer Science, and I'm an open-minded person who easily connects with others, enjoys meeting new people, and values teamwork. In today's world shaped by AI and automation, I truly believe that strong soft skills are just as essential as technical expertise.
My passions lie in cloud technologies, infrastructure-as-code, and web development. I'm constantly seeking to expand my knowledge and skills in these areas.
In my free time, I enjoy keeping my Strava updated with running activities. Also, I like fishing and watching football.
Feel free to reach out! I'm always open to new challenges and conversations!
🛠️ Skills
☁️ Cloud & Infrastructure
- AWS
- Linux
📊 Monitoring & Observability
- Prometheus
- Grafana
- Kibana
🚀 DevOps & Automation
- Kubernetes
- ArgoCD
- CI/CD
- GitHub
- GitLab
💻 Development
- Java
- SQL
- Web design
- HTML/CSS
- JavaScript
🔧 Tools & Methodologies
- Confluence
- Jira
- Tableau
- ServiceNow
- ITIL certified
💼 Work experience
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Service EngineerConSol Software GmbH (2024-Present)• Resolving critical system outages by following established incident response processes• Monitoring and analyzing application logs for system stability and performance optimization• Deploying infrastructure and service changes with minimal downtime• Maintaining accurate and up-to-date technical documentation• Collaborating with L3 teams and vendors to resolve complex application issues• Providing 24/7 support through weekly on-call rotations
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3rd Line Support SpecialistBillennium S.A. (2020-2024)• Developing and fixing backend/frontend features in enterprise web applications• Preparing application packages for production deployments and managing certificates• Monitoring application logs and troubleshooting critical errors• Creating SQL scripts, stored procedures, and database views for business requirements• Writing technical documentation and maintaining Confluence knowledge base
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2nd Line Support SpecialistBillennium S.A. (2018-2020)• Managing incident and problem resolution for international end users• Collaborating with business owners and L3 teams throughout the problem lifecycle• Categorizing and prioritizing issues during application management• Monitoring application performance and functionality• Identifying and implementing workarounds for technical problems• Documenting solutions and maintaining resolution knowledge base• Managing user permissions and performing data analysis
💻 Website Projects
✉️ Contact
